Terms and Conditions
Terms and Conditions for SMS Communications
These Terms and Conditions govern your use of SMS communications sent by Elite Insurance Group (“we,” “our,” or “us”) and set forth important information about your rights and obligations when receiving SMS messages from us. By opting in to receive SMS communications from us, you agree to the following terms.
1. Opt-In Consent
By providing your phone number and opting in to receive SMS communications, you consent to receive marketing and transactional messages, including but not limited to policy updates, reminders, promotions, customer support, and other related communications from Elite Insurance Group. You may receive SMS messages that may include notifications regarding quotes, account status, policy renewals, and general customer service communications.
2. Types of Messages You Will Receive
By opting in, you consent to receiving the following types of messages via SMS:
Transactional Messages: These include account updates, claims status, payment reminders, policy changes, and other customer service-related communications.
Promotional Messages: These may include offers, discounts, or updates about our products and services.
Messages may be sent by automated systems, but will also include opt-out instructions to allow you to manage your preferences.
3. Frequency of Messages
You may receive a varying number of SMS messages depending on the services you use or have opted into. The frequency of messages may vary, and you will receive SMS communications as necessary to fulfill your service requests.
4. Message and Data Rates
Message and data rates may apply depending on your mobile carrier. Please check with your mobile provider for information regarding potential charges for receiving SMS messages. Elite Insurance Group is not responsible for any fees that may be charged by your mobile service provider.
5. Opt-Out Instructions
You can opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive. After opting out, you will receive a confirmation message that your request has been processed, and you will no longer receive SMS communications from us unless you opt back in.
If you have any issues with opting out, you can also contact our customer support team for assistance.
6. Help Instructions
If you need assistance or have questions regarding the SMS communications you’ve received, you can reply “HELP” to any SMS message to receive information on how to manage your preferences, or contact our customer service team directly at:
Email: service@eliteinsgroup.org
Phone: (865) 687-5140
7. Compliance with Applicable Laws
Elite Insurance Group complies with all applicable regulations regarding SMS marketing, including but not limited to the Telephone Consumer Protection Act (TCPA), the Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act, and other relevant laws governing consent, marketing, and privacy practices related to SMS communications.
By opting in, you agree to the following:
You are the account holder for the phone number provided and are authorized to receive messages at that number.
You acknowledge that you are providing express written consent to receive SMS messages from us.
8. Termination of SMS Communications
We reserve the right to terminate or suspend SMS communications to you at any time, for any reason, including but not limited to if we believe you are violating these terms, or in the event that the services you have opted into are no longer available.
9. Changes to These Terms
Elite Insurance Group may update these Terms and Conditions from time to time to reflect changes in our practices or to comply with applicable laws. If we make significant changes, we will notify you via SMS or post the updated terms on our website. Your continued use of SMS communications after any updates signifies your acceptance of the revised Terms and Conditions.
10. Limitation of Liability
Elite Insurance Group is not liable for any delay, failure, or malfunction in receiving or delivering SMS messages due to network issues, carrier-related issues, or any other technical difficulties outside of our control. We do not guarantee the availability or performance of SMS communications.
11. Contact Us
For any questions regarding these Terms and Conditions or to manage your SMS preferences, please contact us:
Elite Insurance Group
Email: service@eliteinsgroup.org
Phone: (865) 687-5140
Address: 113 Legacy View Way Knoxville, TN 37918
View the link to our privacy policy here: https://www.eliteinsurancegroup.org/privacypolicy